Terms and Conditions

Payment is expected to be made at the time of treatment.

Failure to pay at the time of treatment will lead to an invoice being sent.

Failure to pay within the specified time period may result in your account being surcharged.

Attempts will be made to recover the payment. If unsuccessful your account will be passed to a debt collection agency and/or pursued through the courts.

We aim to be accommodating to all clients. If your pet requires treatment and you are aware you may not be able to meet the terms of payment, please alert us at the earliest possible opportunity and we will discuss options.

Direct insurance claims may be permitted on the basis that the insurance excess is paid before claims are processed and that insurance documents are brought to the surgery.

X-rays, ultrasound images and blood results are the property of Madra Veterinary Clinic. Copies may be given with suitable notice and may incur a charge.

Repeat consultations are always charged. Suture removal is performed free of charge for operations performed at Madra Veterinary Clinic.

Out of hours fees apply when an animal is seen outside normal opening hours.

Every effort is made to accommodate clients and find available appointment slots. Animals are never turned away in a genuine emergency.

Every general anaesthetic carries risk. We will discuss associated risks at the time of consultation or admissions and provide a cost estimate on request.

It is your responsibility to ensure your pet's vaccinations are up to date.

All cats, rabbits and small animals must be kept in a carrier and all dogs must be kept on a lead at all times in the waiting room.

All animals brought into the clinic must be accompanied by an adult over 16.

Medication cannot be dispensed to anyone under the age of 16.

Repeat prescription requests must be submitted at least 24-48 hours in advance.

Refunds cannot be issued for medications that have left the premises.